We adore making self-care scrumptiousness -
We also know we need to have shop policies stated clearly just so you lovelies know the tasty Terms & Conditions that come with the goodies available....
Our turn around time is 7-10 full working days as we make all your goodies fresh
Please be as kind as possible when contacting us, we are human beings with big hearts and want to grow this sweet community with love and respect. Any rudeness will not be answered to out of respect for this.
We will answer as quickly as possible, we also need a weekend day off too now and then
*Please note due to us going more eco-friendly we pack our glass products as safely as possible with double bubble eco wrap and packing tape. Shipping and Handling is variable and customers need to be aware of this when making orders, in case of damage. If anything is broken we advise not touching the package for safety reasons.
Please make sure you put your full address in at checkout as we cannot post your goodies without this - any orders without this will be cancelled
We truly aim to share the scrumptiousness as widely as possible - however this means entrusting our delicate delectable goodie parcels with postal services.
We currently ship within Europe, the U.S.A and Canada
Within the UK we have had no issues with the state of the parcels however we have encountered some problems with rough handling further a field. We do not want to have to limit sharing as much as possible. We pack the parcels with love and care (and plenty of padding) so unfortunately we are not responsible for the state of the parcel when it arrives - this is a postal service case.
Please be mindful that we cannot control the way the parcels are sometimes unfortunately flung around therefore we cannot refund parcels but advise you to take it up with the postal service involved.
If your parcel hasn’t arrived within a generous amount of time please let us know as soon as possible so we can chase it
Refund are at the retailers discretion unless the goods are faulty through the process of making; this means that we can only refund a goodie if it really is faulty. We cannot unfortunately refund items which are not to your taste or have been damaged in the postage journey.
We can accept returns on unopened Main Collection goodies as long as return postage is covered by customer; we will refund you for the goodie cost.
We cannot accept returns on Limited Edition goodies as they cannot go back into stock.
Our goodies are Cosmetic Product Safety Certified and comply within EU regulations in accordance with IFRA Standards. Verbi gratia. -